TESTIMONIOS

¿Que dicen nuestros clientes de nuestros servicios?
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May 2019

By the following, I want to highly recommend the company Consuhotel, since our company last year hired their services for a series of consultancies and workshops for all our staff in food and beverages, cleaning and laundry and also customer service.

We are really very happy with the results, the training was very proactive and the staff was very positive and receptive to the new techniques.

It should be noted that the system of customer service standards was one of the most valuable things we could have implemented in the company.

Sincerely, Alejandra Zamora
Marketing Manager / Verdeza
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San José, March 25, 2019

TO WHOM IT MAY CONCERN

With the present I, Sofia Hong Cheng, in my capacity as Legal Representative and Performance Manager of Apartotel la Sabana, state the following:

During the second semester of the year 2018 our company was favored with a consultancy on behalf of the company Consuhotel, S.A. to diagnose and promote a new Marketing and Sales Plan for the year 2019. We were fortunate to work with different representatives of the Consuhotel company, who demonstrated their high level of professionalism and commitment. Especially its leader and director Mrs. Susana Guevara.

What makes Consuhotel unique is that it offers a combination of traditional hotel knowledge and the way this knowledge is interpreted, concretized, applied and used in the daily operation of the hotel. This strategy turns out to be very effective and offers very fast results.

We are about to close the first quarter of the year 2019 under the new Marketing and Sales Plan 2019 proposed by Consuhotel. We have managed to amass great knowledge and practice in the areas of Revenue, Effective Communication in Sales, Organization of the Commercial Team, Negotiation Strategies and Loyalty Accounts. In addition, we have achieved 100% goals and segmentation in what we have of the year.

I think it goes without saying that we are very happy with the results and recommend Consuhotel without any reservation. I remain at your service in case of any question or if you wish to know more details about the service we received from this distinguished firm.

Sincerely, Sofia Hong Cheng
Performance Manager / Legal Representative

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November 27, 2018

“We appreciate the extraordinary comprehensive solutions from Consuhotel without which our project would not have obtained its extraordinary current success.

Susana and her team managed all the stages of: Feasibility Study, Development of Business Plan and Marketing and Sales Plan, Advisement on the Design of the Hotel together with the firm of architects, all the management of Purchases and Equipment, Recruitment, Training and Training, Management before the ICT, Pre-Opening Marketing and continued assistance to achieve extraordinary results in the segments of Revenue Management, OTAS, T&T and publicity.

Their work is of the highest professional level, on time and committed. A true comprehensive solution for entrepreneurs and investors. ”

Jeff Grosshandler
Co-owner and Director
Gilded Iguana Hotel

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I would like to express my sincere appreciation for the services provided by Susana Guevara who led the main consultancy for 6 months, the feasibility and design planning of the Boutique Hotel Amor Arenal project. The hotel with a comprehensive wellness concept will cover more than eight hectares in Fortuna de Arenal, Costa Rica.

I also extend my unconditional recommendation for all the services provided by Susana Guevara and her team of the Consuhotel firm in the preparation of hybrid feasibility, market, marketing and sales studies and operational consulting.

Susana and her Consuhotel team provided us with extraordinary support throughout the planning process, timely advice and validation in critical strategic decisions.

Consuhotel's contribution in the architectural design of the hotel, aspects of operations management and human resources as well as branding were also part of the extraordinary advice provided.

I gladly offer my best references about Mrs. Susana Guevara and the Consuhotel firm to whomever wishes to contact me.

Ricardo R. Riera
Director of Development.
Solar Amor Inversiones S.A.

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“With the services of Consuhotel we achieved more than 3,000% sales growth in the OTAS segment, constituting our main current market segment. Extraordinary results for more than 5 years. ”

Marco Dennis, Operations Manager and
Cinthya Cooper Reservation Manager Hotel Arenal Lodge

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Being our professional experience in Technology in Silicon Valley, Ca, we were aware that we had a lot to learn in hospitality in Costa Rica. We required a Feasibility Study for our Eco Lodge Luxury project near Golfito and we were fortunate to find Susana Guevara and her experienced team.

The study and analysis that Consuhotel conducted for us was a comprehensive and very detailed approach that far exceeded our expectations; especially in the profound study of the tourism industry’s situation in the southern zone of Costa Rica.

We are pleasantly and deeply impressed with the experience of Consuhotel, its professionalism and we look forward to having them as business partners to take advantage of their professional experience and services to help us reach our commercial and operational goals.

Keith and Nicole Goldstein
Owners
Sky lodge

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I hereby wish to recommend the services in the areas of recruitment and revenue management of the firm Consuhotel. We have received solutions in a professional, satisfactory and timely manner; both in the recruitment of key positions in our hotel, as in the advice and management in revenue management with fast and very good results.

Consuhotel has been a commercial ally and we appreciate their services.

Juan Riba
General Manager
Hotel Parador

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San José, November 1, 2011

Susana's work was crucial during the pre-opening, for the opening and positioning of the Hotel.

Following are the most outstanding tasks of some of your responsibilities:

  • Study of the competition to elaborate the tariff strategy.
  • Preparation of the annual business plan together with the marketing plan.
  • Selection, hiring and training of sales executives.
  • Implementation of procedures and standards in the sales department and reservations department.
  • Planning and creation of advertising material for the Hotel.
  • Development of the strategy to create a client portfolio.
  • Constant market monitoring.

During this year Susana showed to be an executive with great strengths in the area of ​​strategy and development of action plans which are responsible for the healthy development of a successful hotel. Her perseverance, dedication, dedication and thoroughness have allowed Susana to create solid bases and strategies that helped the Hotel take off and position itself in a competitive and dynamic market, especially when it comes to a new opening.

At all times she showed herself as a loyal and dedicated professional.

Susana decided to take on new challenges and I trust she will be successful in any challenge assigned to her. I wish you the best of success in your future career.

In case of requiring additional references, I am happy to contact you and do not hesitate to contact me.

Oliver Schuschner, Director Hotel Holiday Inn Escazu.

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I want to thank you for your professionalism and your support during these months with the Hotel.

As you wisely made the observation at the beginning the hotel was broken and very bad in every aspect, however thanks to your help, work and advice (contractual, logo creation, relaunching marketing and sales OTAS segments - Revenue and Receptive Agencies, service implementation breakfast, sales strategies "over the counter") and everyone's work today is much better than yesterday.

I am more than grateful to you for supporting us with the management and please, when you want to go to the Hotel with your family to rest, you will be more than welcome.

A big hug, thank you, I really appreciate it.

Tomás Fernández / Associate Owner
Hotel Santa Teresa, former Hotel Playa Carmen

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San Jose, December 5, 2016

Doña Susana:

We are very grateful with all your team, your collaboration and professionalism, the contribution you have given to our Hotel Iguana Verde, this year has been very helpful and a great learning experience.

Receive a friendly greeting and wish you a day full of success!

Lic. Guadalupe Vargas / Owner
Iguana Verde Hotel

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San José, May 2015.

Letter of Recommendation for Training Services

With this letter we state that the company Consuhotel, S.A. has provided us services as a provider in the training area, that have been favorable as part of our portfolio of services to the Costa Rican tourism sector.

Commercial relationship, through which we have been able to verify the innate qualities of each of the exhibitors, whose profile has contributed to the process of pedagogical innovation of the Association, with high quality workshops on cutting-edge issues at international level, professionalism, dedication, and training performance has been exceptional.

For all of the above, I believe that the Consuhotel company can provide any contracting firm with high-performance results in conjunction with the professional and individual trajectory of each of the members that make it up.

Adriana Hurtado / Training Executive / ACOPROT
Costa Rican Association of Tourism Professionals

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I would like to express my sincere appreciation for the services provided by Susana Guevara, who led as the main consultant for 10 months, the feasibility, operability and design planning of the Boutique Hotel Amor Arenal project. The hotel with a comprehensive wellness concept will cover more than eight hectares in Fortuna de Arenal, Costa Rica.

Susana is a true pentathlete, with strong leadership in multiple areas, but above all is a great strategist of creative thinking.

I also extend my unconditional recommendation for all the services provided by Susana Guevara and her team at the Consuhotel firm in the preparation of hybrid feasibility, market, marketing and sales studies and operational consulting.

Susana and her Consuhotel team provided us with extraordinary support throughout the planning process, timely advice and validation in critical strategic decisions.

Consuhotel's contribution in the architectural design of the hotel, aspects of operations management and human resources as well as branding were also part of the extraordinary advice provided.

I gladly offer my best references about Mrs. Susana Guevara and the Consuhotel firm to whomever wishes to contact me.

Ricardo R. Riera / Development Director.
Solar Amor Inversiones S.A.

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Dear
Mrs. Susana Guevara A. / Consuhotel

Personally and on behalf of our business group, I want to thank you and your firm Consuhotel for the Consulting Services, preparation of Feasibility Study and Business Plan made for me in representation of the Hilton Garden Sabana project.

Your advice and effort were a fundamental contribution to our hotel project, as well as compliance with the required deadlines.

Thank you for your involvement and professionalism.

León Bibas M / Stanley Rattner / Developer Parque Sabana D.P.S. S.A.
Hilton Garden Sabana

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I would like to recommend the services of Susana Guevara and her firm Consuhotel for administration, hotel consultation and Marketing and Sales representation. Susana offered my Hotel, Beacon Escazú in Costa Rica, her professional management services from March to October 2009.

Her contribution to the opening process, Operations and Marketing were critical to our success. Susana organized the opening and operation of several hotel departments. She worked long hours without impairment by schedules; with great dedication to successfully execute the opening process.

Susana Guevara showed us integrity and loyalty during this opening period so particularly full of challenges.

Sincerely

Michel Palmer, CEO. President K-Hotels
www.k-hotels.com

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Mrs. Susana Guevara, directed the process of opening my Hotel Tryp Port Cambrils 4*, in Tarragona, Spain.

Ms. Guevara's duties during this period of time were varied and multidisciplinary, including being responsible for supervising the delivery of the hotel and finishings, recruitment and training of the team, fine tuning, inauguration, supplier control, marking management and update guidelines, internal hotel policies in all departments (finance, quality, brand business objectives, Food and Beverages, HR, Reception, Accommodation, Environmental Management ...) as well as negotiating with the property and the Sol Meliá headquarters.

This hotel, open all year round, covers both a vacation segment customer and a business segment and event organization. Precisely for this reason, we considered it essential to have a good position in the market from the beginning.

We believe that Susana Guevara performed an excellent job, managing to place the Tryp Port Cambrils Hotel in a very solid position and with good prospects for the future, as time has shown.

My perception of its results-oriented performance was more than satisfactory.

Joaquín Ricoma A / Owner Tryp Port Cambrils Hotel Spain

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Consuhotel provides us with consulting, management, marketing and sales services since 2009. They are our main liaison with local, as well as international and foreign OTAS receptive agencies, together we have seen an important and constant growth in the occupation of our hotel.

They have also been instrumental in advising us on customer service, using tools such as "Mystery Guest" simulated client audits, preparing detailed reports with their suggestions.

In the marketing area we have been assisted with the development of our marketing material (brochures, advertisements, reports, etc.) as in the distribution of it.

I highly recommend the Consuhotel team, I am sure they will achieve your goals and expectations.

Daniella Carazo Facio / Director, NP International
Owners of the Hotel Casa Chameleon

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Consuhotel has given new life to our marketing and sales division, especially our participation in the OTAS online agency segment. Thanks to Consuhotel we are seeing sales levels that we had not seen in the past five years.

We hope to continue achieving success with Consuhotel as our ally in the commercial management of our hotel and continue to expand into new segments.

Joseph Mc Nichols / Owner, Hotel Makanda by the Sea, Manuel Antonio, Costa Rica

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Our hotel uses a variety of Consuhotel´s services since June 2013, including the recruitment service of our current general manager and with which we are very satisfied. We are especially grateful that we had a short period of time and Susana from Consuhotel presented us with excellent candidates.

We are very pleased with the high level of professionalism and experience that Consuhotel brings us.

We will definitely use Consuhotel's services again to recruit staff at our hotel.

Antoine Tardif / President, Oxygen Jungle Villas Boutique Resort

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I hereby wish to express my best comments and commendations for Susana Guevara Abarca, who worked for Turismo del Futuro S.A. companies from 1995 to 1997 and upon her return from abroad at our firm Intercasa Inc S.A. in 2008 and currently as a consultant at the Rincon del Valle Hotel & Suites.

The entrepreneurial capacity, honesty and knowledge make Susana Guevara a professional with enormous potential and capacity both in the Hospitality industry and in everything related to administration and marketing. Whoever attains her services will have a great contribution in the development of their Company.

Architect Eduardo Reifer Z.
President Hotel Rincon del Valle & Suites

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May 2015

The marketing of Hotel Sol Samara has been developed by Consuhotel for approximately 3 years both in the segment OTAS online agencies, as offline agencies, receptive agencies with very good results.

We wish to emphasize that Consuhotel is an agency that has shown us professionalism, service and solidarity during all these years of relationship; attributes that we value in Sol Samara.

That is why we recommend them.

Sincerely

Ing. Larry Alvarado / President Hotel Sol Samara / www.solsamarahotel.com
Inversiones Italopopelina S.A.

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By this means I wish to recommend the company Consuhotel, dedicated to the management, consulting, training and recruitment of human resources for companies, given the positive experience we had when hiring their services.

During the recruitment process of the Commercial Director position that we assigned to CONSUHOTEL, the professionalism in its service, from the identification of needs, preparation of the profile and selection of candidates until the interview period, was clear and evident.

This process culminated successfully with the hiring of a professional, who has proven to meet the expectations raised, generating full satisfaction on my behalf.

Sincerely

Juan Ignacio Gonzales Arias / General Manager
www.olleria.com

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Dear Susana:

I am writing to tell you that the work performed for one of our clients that has a chain of 4 hotels was very professional and complete.

The report presented was very useful, since not only was a diagnosis made of the different areas of operation of the hotels, but the recommendations were very precise and timely, so much so that they helped improve the overall functioning.

We thank you for your objectivity in the analysis of our situation and in the effectiveness of your recommendations.

Best regards,

Roxana Chi Ayi, Capitales.com
ADP Consultores S.A.

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I would like to recommend Mrs. Susana Guevara and her firm Consuhotel in the most broad and comprehensive way, for any consultancy in which she decides to participate.

Susana Guevara works as a professional consultant in the field of Hospitality and Tourism, where she has extensive experience in the most important hotel chains in the world.

Professionally, she has the technical and administrative knowledge with which to carry out studies, analysis and conclusions necessary to present in the most effective way any study that is requested.

I wish to state that together with the above, Doña Susana has a great sense of responsibility and adherence to the highest moral principles.

Eric Chaves Zumbado
Room Division Manager / Hotel Aurola Holiday Inn

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I want to recommend Mrs. Susana Guevara and her company Consuhotel, who provided professional services in the study of technical and financial feasibility for a condo hotel project, adaptation of the accommodation offer based on five-star international hotel standards, as well as the implementation of five-star international hotel like services and the Concierge Department.

Architect Bernal Montes de Oca V
Day Technical Director, Cortijo Los Laureles Condominium EuroCente

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I want to convey our deep gratitude for the valuable consulting work in the technical and commercial area that you provided to our company.

Our sales in the target segment that we determined with your team have tripled and we have been able to adapt and update procedures through the modern systems successfully used internationally that you helped us develop.

A special thanks for your always generous attitude and total disposition.

Dequisa

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I am pleased to recommend the services of Mrs. Susana Guevara and her company Consuhotel.

Ms. Guevara provided her services to my client Intercasa Inc. S.A. in the year 2008 for a period of approximately six months.

We appreciate the valuable contributions with which you contributed in the commercialization and reorganization processes, as well as the integrity and involvement shown.

Ingrid Rudelman Wholstein
Manager, Intercasa Inc. S.A.

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In my capacity as General Manager of the Monterey del Mar Hotel, located in Esterillos Este, Parrita, Puntarenas, I state that our work team has received the Customer Service training provided by the company Consuhotel obtaining good achievements with our employees and excellent results with our clients when implementing the techniques learned in said training.

I recommend Consuhotel as a training provider of this important tool such as Customer Service.

Consuhotel has also offered us the services of Marketing and Sales Outsourcing for over two years with excellent results and always giving us great support.

Jonathan Villalobos Rodríguez / General Manager
Monterey del Mar Hotel

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The firm Consuhotel and Susana Guevara prepared a Marketing and Sales Study for our hotel project in the Central Pacific, which met all our expectations. They provided an in-depth analysis, well-justified objectives, strategies and their due action plan of great help in decision making, for the commercialization of our hotel. We appreciate the high level of professionalism and commitment of this firm and recommend its services.

Lonny Jimenez / Andrew Dalbo
Bosco Investments

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I want to thank you for the high level of professionalism as well as the extraordinary results of Consuhotel's work for my hotels. In addition to having experienced a 20% growth in sales they gave us excellent service. I recommend the services of the Consuhotel firm and the variety of services they provide.

Daniel Cheziere
President Hotels Fleur de Lys
and Hotel Flor de Tortugero

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This is to thank you for all the work and effort made to prepare and present the Feasibility Study for our tourism project.

We thank you very much for the responsibility and formality with which this study was assumed and we take advantage of this means to express our full satisfaction for the work done by you and your collaborators of the Consuhotel firm throughout this project.

Franklin Giralt and Gabriela Loaiza / Investors.

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April 19, 2010

This is to recommend the services of the Consuhotel firm, represented by Mrs. Susana Guevara, who is providing advice in the area of marketing and quality.

Your contributions and innovation have been very important for our company and we hope to continue employing your services in the future. I also wish to mention the great sensitivity, honesty and responsibility that makes this company worthy of being recommended.

Therefore, we do not doubt that any consulting you provide will be of significant added value for any company that uses the services of Consuhotel, directed by Mrs. Susana.

Maria Batalla, Director
Chalet Tirol Hotel

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September 2015

Dear Susana:

On behalf of Zurcher Arquitectos we value the contribution received in the architectural design by the company Consuhotel. We are extremely pleased with the ideas, feedback on operation and management of staff spaces. We have taken into account each comment, based on the great experience of the company Consuhotel to make functional spaces for guests and staff in all areas.

We obtained contribution of designs in areas of laundry, maintenance, administration, storage, reception, spa, restaurants and rooms, with which we are grateful and progressing with more complete designs and with the vision of a hotel consulting company.

Sincerely

Hazel Chan / Zurcher Arquitectos

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Architect Benjamin Garcia Saxe:

Our firm Benjamin Garcia Saxe Arquitectos has been developing a wide variety of building and project typologies throughout the years. More recently we started working on the development of Boutique Hotels and in this segment we have consulted with the firm CONSUHOTEL to provide technical and operational design consultancy for new and unique hotels. We have found a key collaboration process at Consuhotel, in important aspects of boutique hotel design and operation for both short-term and long-term needs, in a very professional and expeditious manner.

Consuhotel has provided us with important guides that have affected our design decisions,  guides that have helped us achieve world-class designs with a high level of competence and efficiency.

We have been impressed by Consuhotel where, with a practical and functional consulting style, they contribute mutually to achieve the best guest experience that is the success of a well-designed hotel.

We definitely recommend Consuhotel and its experienced team to those who wish to remodel, relaunch, change brands or wish to design a new hotel project.

Benjamin Garcia Saxe / Architect- Executive Director
www.benjamingarciasaxe.com

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Catalina Campos Ballard

Being a company in the industry of bars and restaurants and with constant recruitment of Human Resources, we had the opportunity to work with the company CONSUHOTEL, who provided us with an attentive, efficient and professional service in the area.

The services were provided with satisfaction, so I can highly recommend them.

Sincerely

Catalina Campos Ballard
Manager / CACCIO "S BAR-RESTAURANT

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Thank you very much for sharing your experience and knowledge with us. The information provided will be very useful for our continuous improvement.

It was a pleasure to meet you, I learned a lot from you and I will respectfully take several exemplary actions to improve as a learning facilitator.

Finally, in all sincerity, the course was not what I expected, and I say it as something positive, because it exceeded all my expectations, I really liked it because there was the necessary theory, but in reality it was more analysis, retrospection and coping from what we really have and are, the workshop presented us with the real picture we have and questioned how the service we offer is. It allowed defining the aspects to be improved upon to build and implement our action plan.

For me this course was not like the usual courses or workshops of customer service, it was more like a training session on strategic planning, management development and promotion of customer service.

The course was a class on basic principles for a customer service company. These two days were diagnostic and planning to offer true 5 star customer service.

Rosario Boza
Training & Development Manager
Tabacon Grand Spa Thermal Resort

Commertial allies that had trust our services
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San Jose, Costa Rica. From Instituto Costarricense de Turismo ICT, 50 East. / eMail: asesoriahotelera@consuhotel.com