We have liberated customers, because we take hotels from chaos to control.

About Us

Our team of professionals with extensive experience in international hospitality, provides solutions to all requirements of the hotel business.

We provide our services by establishing genuine alliances with each of our clients; regardless of their size or the stage their project is situated.

Having worked in management positions at the major hotel chains such as Intercontinental Hotel Group, Marriott, Hilton, Choice Hotels International, Melia Hotels International, Four Seasons and Wyndham Worldwide, among others, we transfer our knowledge in the form of comprehensive solutions.

You gain all the advantages of outsourcing among others: low costs, access to technical knowledge from specialized professionals only when you need it, without high-cost internal structures, pay only for the services and knowledge you use, access the latest in technology and industry management systems to boost your business.

We don´t have clients, we have friends and allies. Call us now for a commitment-free session.


SUSANA GUEVARA, MBA. Senior Consultant and Founder.

With over 25 years in the hotel and tourism industry, she has held multiple management and operational positions in 5 and 4-star hotels in Europe, luxury mega resorts in the Caribbean, chain hotels and small hotels in Costa Rica.

She has worked with management and quality systems of European and American chains such as the Melia Hotels International, Choice Hotels International and Intercontinental Hotels Group, as well as international quality standards ISO 9001 and European standards. Currently President of the Hospitality Committee of the Technical Standards Institute of Costa Rica (INTECO) that among other represent ISO in Costa Rica.

From 1997 to 2007 she served in Management positions at important hotels of the Sol Meliá Chain in Spain and the Caribbean.

Managing Director of the 5-star and 4-star Urban and Holiday Hotels: Director of Sol Elite Menorca (188 rooms). Director of the Meliá Industrial Laundry that supplies all its hotels with almost 2,000 rooms in Menorca. Director at Tryp Bosque Hotel (271 rooms). Director responsible for the opening of the Tryp Port Cambrils Hotel, (156 rooms, banquet rooms capacity 600 pax). Director of Hotel Sol Cala Blanca (180 rooms), Melia Antillas Barbados (757 rooms), Director Sol La Palma (307 rooms), and Resident Director at Hotel Meliá Palas Atenea (361 rooms and capacity for 500 pax).

Operations Director: Meliá Puerto Vallarta 4 stars (488 rooms) and Meliá Bávaro 5 stars, 1998 (800 rooms)

From 1992 to 1997 she served in operational and management positions at the Finca Rosa Blanca, Barceló Rincón del Valle, Quality Centro Colon and Meliá Playa Conchal hotels.

Among other achievements during her professional career, she obtained as Director-Manager of the Hotel Sol Elite Menorca, Spain, the prestigious European Thomson “Gold Medal Award” as the best hotel in its 4* superior category, in the Balearic Islands for its excellence in services and management, as well as execution of successful hotel openings. In 2019 The Guiled Iguana Hotel a comprehensive project of our firm won the Award Costa Rica Leading Hotel by the World Travel Awards organization.

In 2008, she founded the consulting firm Consuhotel in Costa Rica. Assembled a team of talented professionals in international hotel management, S&M, revenue management, human resources, food and beverage and environmental law to assist  customers in achieving long-term strategic success.

She provides consulting, advisory and outsourcing services in financial aspects of administration, operation, design and hotel equipment, quality, marketing, sales, franchises of international hotel chains and e-commerce to different hotel and tourism companies. She also provides training to hotel managers, Sales and Operations Teams.

Susana Guevara is a Master in Business Administration with an emphasis in Management and Finance. She also has a university degree in Marketing, Tourism and Real Estate Management. He has completed multiple training in the field of hotel management, real estate, investments, marketing and sales, quality, HPPC, occupational hazards, image management and active learning in the United States, Mexico, Spain and Costa Rica.

In process of publishing the book: “Manage your independent hotel like the big hotel chains while maintaining your freedom and your money”.

“As Senior Consultant, I believe all my business partners are friends first and foremost, as we work together to attain their corporate goals and maximum profitability.”


LYANA ALVARADO, MLA. Senior Consultant in Environmental Law.

With over 25 years of experience in environmental matters, she has been an associate lawyer of three of the major law firms in Costa Rica, such as Facio & Cañas, Pacheco & Coto, KPMG Legal and founding partner of Ecolegal Consultores. During those years, she has participated in national impact projects such as the INTEL Environmental Impact Study, the first mining activities with Placer Dome, and the ICE Miravalles Geothermal Project.
She has also been a member of the Environmental Protection Committee of the North American-Costa Rican Chamber of Commerce (AMCHAM) for over 15 years and of the Commission for Sustainable Development of the Union of Chambers (UCCAEP) where she has had the opportunity to represent Costa Rica's private sector in national and international forums on environmental management, cleaner production, development of environmental regulations and policies, among others.

She has also worked as an advisor at the Canadian Vice Minister's Office preparing and executing a process optimization project for SETENA.

She has a degree in Law from the University of Costa Rica, Master in Environmental Legislation from the University for International Cooperation and Notary Public.

VIRGINIA VALVERDE, MBA. Associate, Consultant and Trainer in the Area of Quality and Service.

Over 15 years working in processes, systems and quality certifications (ISO), customer service and hospitality. She has participated in the important national companies processes and is a Quality Auditor at Banco Popular for the entire national territory.

Since 2009 she has been a trainer at Consuhotel on Quality and Customer Service issues for the executive and operational teams of tourism companies.


PETER VAN HUSSEN Graduate in Hotel Administration and Management from the Hospitality School ¨Hosta¨ in Leysin Switzerland in charge of teachers from Cornell University Hotel - School “Hosta” of Switzerland Associate and Trainer in Hotel Management and Hospitality Asset Management.

He has over 25 years of professional experience in the hotel and tourism sector nationally and internationally. In international chain hotels, boutiques, cruises and aparthotels in the United States, Holland and Costa Rica.

Starting in operational positions working upwards to executive and managerial positions directing his own. He complements his curriculum in hospitality, positions in local governments, environmental groups and community relations as well as Real Estate.

Peter speaks five languages, including his native language Dutch, Spanish, French, English and German. He has a bachelor's degree from Cornell University in Hotel Administration and also in Hotel Asset Management.

He studied hotel management at the University of Boca Raton in the United States, at the Breda School of Tourism in the Netherlands and in Switzerland.

He has teaching experience at the Interamerican University and as a trainer at Consuhotel.


PATRICIA BARRANTES Bachelor of Science in Nutrition.

With over 15 years of teaching experience in the area of human nutrition and in food service consultancy. Incorporated at the Federated College of Nutrition Professionals. Food Safety Promoter (PIA); granted by the National Center of Food Science and Technology (CITA), of the UCR since 2008.

With extensive experience in the teaching field, she worked for 6 years at the School of Nutrition of the University of Costa Rica. Professor at the University of San José, American University (UAM), Latin University of Costa Rica as a teacher among other courses of the Food and Beverage Operation, for students of the Tourism Career.

Supervising Teaching Delegate for the Superior Council of Education, at the Ministry of Public Education, in the area of Food Handling and food safety assurance.

Since 2009, she teaches Food Handling courses as an instructor authorized by the Ministry of Health and accredited by the National Learning Institute (INA) to teach the new Food Handling Module (20 hrs.) and the new module Advice for Hygienic Food Management (10 hrs).


LIC. RICARDO LZQUIERDO, CPA. Associate Consultant and Trainer at Consuhotel.

Certified Public Accountant and Law Graduate with ample emphasis on the design and implementation of budgets and control systems for tourism businesses.

Evaluation, monitoring and analysis of the impact of the company´s financial results. Active participation in strategic groups to define the short, medium and long term financial guidelines.

Ability to develop financial evaluation models with the support of different computer tools.

Expert in the use of the USALI hotel accounting system.

His work experience is complemented by his law degree, which also enables him to resolve the major legal concerns that arise in the operation of companies.

Over 25 years of experience in the financial-accounting management of tourism companies.

Financial Manager for Grupo Colon´s companies from 1999 to date.

He is a financial advisor to several companies as well as the Costa Rican Association of Tourism Operators.

He has been a University and Consuhotel instructor since 2011.


ALEXANDER KRAUSE Graduate of Business Management, ORT University, Uruguay International Trade Technician Colegio Aleman, Uruguay.

Revenue Management expert with over 15 years of experience; for international chain hotels and independent hotels, commercial partners of Consuhotel. Over thirteen years as Renevue Manager for Marriott Hotels in Costa Rica, Argentina and Honduras. He has also served as Revenue Management Director for Hilton International and Four Seasons Hotels in Costa Rica.

Responsible for planning and executing strategies and actions to manage and maximize revenue for international chain resort hotels, urban and boutique hotels.

Expert user in hotel software. In addition to Spanish as a native language, he is fluent in German, English and Portuguese.


DORIS BUCARO Degree in Computer Science, Master in Revenue Management from Cornell University and in Tourism and Hotel Business Administration. Associate, Consultant and Trainer in the Revenue Management Area.

Hotelier, specialized in the area of Rooms Division and Revenue Management.

With over 15 years of experience as Revenue Manager for leading international hotel chains in the area, such as Hilton International and Intercontinental Hotels Group.

In charge of revenue management for hotels such as Real Intercontinental, Crowne Plaza, Holiday Inn and Plaza Hotel with over 500 inventory rooms.

He´s held management positions as Revenue Manager, Reception and Reservations Manager.

He has a Master in Revenue Management from Cornell University. Degree in Computer Science and Administration of Tourism and Hotel Companies from the Galileo University of Guatemala.

He has a great analytical and training skills and will help you reach the maximum level of income for your Hotel and lead your position.




CARLOTA VAN DER EIJK, Associate. International Tour & Travel Agencies Manager with offices in Florida, USA and Paris, France

She has successfully managed commercial teams of international tourism companies such as Intercontinental Hotel and "Leading Hotels of the World" for over 27 years. Among her most important consultancies we can mention the launch of the Panamanian Chamber of Tourism with a budget of over 10 million dollars for the North American and Canadian Market.

Her experience and international contacts cover the tour & travel, incentives and corporate segments in North America and Europe.

She is a graduate of "Florida International University" and also speaks Spanish, English, French and Portuguese.

With sales office in Florida, United States and France for all of Europe.




SOFIA SOLANO, Development Executive


JENNIFER FALLAS, Consuhotel Associate Consultant for Recruitment and Human Resource Management for Hotels and Tourism Companies


LICDA ALINA FALLAS ZELEDÓN Degree in Law, Master in Business Law and Notary



EDUARDO FOURNIER Associate Consultant, Specialist in Food & Beverages, Organization of Events and Hotel Operations.

Over 16 years of experience in hotel operating positions, mostly as Executive Director of Food & Beverages in hotels of prestigious international chains such as Sol Meliá, Sheraton, Swiss Hotel, Radisson, Occidental and consultant in independent hotels.

He has served as Executive Director of Food & Beverages and consultant in Costa Rica, as well as Mexico, Guatemala, Panama and Peru, with the coordination of teams and strong commercial focus, being one of his main strengths.

He also has extensive training in Food Safety, Development of Skills for Management Effectiveness, Sales Techniques, Wines, Congress and Convention Organizers and Development of Menus and Controls in A&B. Eduardo is also bilingual and fluent in the English language.


JAVIER NAVAJAS Bachelor of Science in Hotel Administration Degree in Tourism and Hotel Management Community Manager, Translator and Blogger.

Over 8 years of working as a Community Manager for different companies related to the tourism industry in Costa Rica and business associates of Consuhotel.

Over 15 years working for the Hotel and Food and Beverage industry in both administrative and operational positions. Performance in areas of management and direction carried out in Food and Beverages of American coffee shop franchises.

He has performed additional work as a translator, travel blog writer and photographer.


CRISTINA ROJAS Personal and Business Image Consultant

With more than 20 years of experience in the diplomatic and corporate fields.
For the last twelve years she has specialized in Personal and Business Image Consulting as a fashion designer and consultant associated with Consuhotel.

She has successfully advised executives, entrepreneurs and companies; helping them to project the desired image, according to their objectives and needs. It is carried out through an exciting comprehensive process, which covers various aspects not only clothing, but also interpersonal relationships, verbal and non-verbal communication, time and lifestyle management and of course protocol and etiquette focused on the professional field.

MIGUEL DELGADO Associate Consultant on Financial Control and Trainer at Consuhotel.

Bachelor of Business Administration and Accounting. Almost 30 years as Finances Manager at independent hotels and international hotel chain hotels. Associate Consultant specialized on the financial diagnosis and  control systems implementation consultancies in Consuhotel since 2009.

San Jose, Costa Rica. From Instituto Costarricense de Turismo ICT, 50 East. / eMail: info@consuhotel.com